Privacy Policy

Privacy Policy

Introduction

Welcome to https://bereavement-clearance-birmingham.vibereports.co.uk (referred to as “Bereavement Clearance Birmingham,” “we,” or “our” in this Privacy Policy). We are committed to protecting your privacy and ensuring the security of your personal data. This document outlines our practices regarding the collection, use, disclosure, and management of information we receive from users accessing our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://bereavement-clearance-birmingham.vibereports.co.uk.
  2. Any mobile or desktop applications associated with our services.
  3. Online services and products offered by Bereavement Clearance Birmingham.
  4. Interactions between users and our team via email, phone, text messages, or other communication channels.

Please note that this policy does not extend to third-party websites, applications, or services that you may access through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Your privacy is respected throughout your interactions with us:

  1. Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process the necessary data to fulfill your requests.
  2. Visiting Our Websites: If you navigate through our websites linked to this Privacy Policy, we may gather information about your browsing behavior to improve our online content and personalize your experience.
  3. Communications: We may reach out to you via email, calls, or texts/SMS for updates, newsletters, promotional offers, or service-related announcements. Your consent is required for certain forms of communication, and you can opt-out at any time.

Personal Data Collection

We collect various types of personal data to enhance your user experience and provide our services effectively:

  1. Account Information: This includes usernames, email addresses, contact details, and passwords (hashed and salted for security).
  2. Payment Information: We process credit card details, billing addresses, and payment history when you make purchases or subscribe to our paid services.
  3. Financial Information: We may collect banking information, tax-related data, and financial records as required for specific transactions or financial services.
  4. Purchase Information: Details about products or services purchased from us, including quantities, prices, and delivery addresses.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) and mobile network operator (MNO) information to recognize your device and provide personalized content.
  6. Location Data: If you choose to share it, we can collect data about your location to tailor local services or offers.
  7. Feedback: We value your input! When you provide feedback or reviews, we may collect personal details to ensure the authenticity of your experience.
  8. Social Media Information: If you choose to connect our services with your social media accounts, we’ll access publicly available data from these platforms (e.g., names, profiles, and photos).
  9. Product Information: We gather data about products viewed, added to carts, or purchased to improve our product recommendations and personalize shopping experiences.

We collect this data through direct user input, automated tracking technologies (like cookies), and third-party sources who share information with us under strict privacy agreements.

Cookies

We use cookies to enhance your browsing experience and gather analytics:

  1. Strictly Necessary Cookies: These ensure basic functionalities of our website, such as enabling you to navigate through pages.
  2. Preference Cookies: They remember your preferences, like language settings or display options.
  3. Analytics Cookies: Used by analytics providers to collect information about your use of our websites, including page views and unique visitors.

You have control over non-essential cookies through our Cookie Manager, where you can customize your preferences.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  1. Account Information: Retained while your account is active and for a reasonable period after account closure (to comply with legal obligations).
  2. Payment Details: Securely stored for transaction history and fraud prevention, but not used for any other purpose.
  3. Service-Related Data: Kept for the duration of your interaction with our services to provide support and improve future experiences.
  4. Analytics Data: Aggregated data may be retained indefinitely for analytical purposes but is de-identified to protect individual privacy.

Upon request or when no longer required, we will delete or anonymize your personal information.

Your Rights

Depending on your jurisdiction, you have various rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you and its current use.
  2. Rectification: The right to correct inaccurate or incomplete personal information.
  3. Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal data.
  4. Restriction: You may limit our processing of your data under specific conditions.
  5. Data Portability: The ability to receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: Oppose the processing of your data for specific purposes (e.g., marketing).
  7. Non-Discrimination: You have the right not to be subjected to automated individual decision-making that significantly affects you.
  8. Appeals/Complaints: If you believe your privacy rights have been violated, you can file a complaint with us or relevant supervisory authorities.

To exercise these rights, please contact our Data Privacy Team at your convenience.

Changes to Policy

We reserve the right to update this policy at any time to reflect changes in our practices or legal requirements:

  1. Any modifications will be posted on this page with a revised effective date.
  2. Continued use of our services after the changes are implemented constitutes acceptance of the updated policy.

Contact Information

For any inquiries, unsubscribe requests, data-related questions, or to exercise your privacy rights, please contact us:

We value your trust in our commitment to privacy and security. This policy was last updated on [insert date].